Lotus Garden: Bad Service, Terrible Food and Ridiculous Prices
Ridiculous prices which increased at the last minute, very rude and bad attitude from all the staff, terrible and unfresh food. Lotus Garden Restaurant is an all-rounder for Bad Food, Bad Service & Ridiculous Pricing! I called the place on 28th May to make a reservation for a table for 21 ppl on 4th June. I was told that the price for the buffet is $15+ per head, and that extra charges only applies on Public Holidays. I called back 3 times to make sure that $15+ was the correct price because I had to consult my other family members too as we are splitting the cost for 21 ppl! The staff over the phone comfirmed that its $15 since 4th June is not a Public Holiday or special occasion. We went ahead and reserved the table for our family gathering. It was a different story when we reached the restaurant on the day itself. The female manager in her 40s shouted rudely and said that the price was $16.80+++ per head & refused to charge us the normal price of $15+ as confirmed over the phone.
They should have called & informed us if the price isn't $15+! We definitely would not have gone to Lotus Garden if we had known! My aged parents had already sat down and we thought it would be inconvenient to switch to another place so we just settled down. Bad service was displayed throughout the whole meal. The staff brought out all the orders at the same time, just imagine the whole big table filled and they were still trying to squeeze in other dishes! We told them that was not the right way and they should not bring out all the dishes at once, but they just told us rudely 'it's like that!' They do not practice proper hygience either! They do not hold the bowls and the plates properly -- their thumbs and fingers touched the food contents at least twice that I noticed! They were very lazy and tried to save on their plates too! They provided us folded paper boxes instead of proper plates for us to put the shells of the prawns! The food tasted terrible too! The fried chicken was fried in unchanged oil and the colour was so dark, almost black! The vegetables was so old that even my very young nephew could tell the difference! In a nutshell, the food was totally unfresh & bad tasting! We had to put up with the bad service and horrible food despite agreeing to sit down and pay the 'last minute increased' price. The bill amounted to $400 plus and my brother commented that our last family meal at some neighbourhood coffeeshop tasted 10 times better and the bill was only $160! We would never patronise this Lotus Garden Restaurant again and I strongly urge others to avoid this place if bad food, bad service & ridiculous prices are not your cup of tea!    [08 Jun 2006 12:08:48]

Food:    Service:    Ambiance:    Overall: 
Recommended Dishes: None.

     ­Anonymous