A West Michigan Favorite
Sam's in Plainwell is one of the best places to eat in West Michigan. The have great menu chioces. They are famous for there ribs but offer awesome seafood, chicken (BBQ Strips are to die for!), and mexican. The have a great drink selection and the service is always friendly. And they cater partys too. The place has a great atmosphere. Go There!!!!!    [20 Jan 2007 04:30:13]

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Recommended Dishes: Ribs, BBQ Chik Strips, Burrito

     ­a1962wolfe, Hometown Plainwell   

Terrible service, great food
Our family has been going to this establishment for years. While we love the food, the kitchen can be slow at times. However, our last visit proved to be something of a fiasco.

First off, several dinners got mixed up and given to the wrong people. When this was discovered (they were all different chicken dinners), they were redistributed, only for one person to find that their dinner was altogether a different seasoning...one NO ONE had ordered. When this was pointed out to the waitress, she said did not apologize and just told us she would place another order. We had already waited over an hour, and then waited at least another 20 minutes for the last dish to come out. By this time, everyone was long done with their dinner, and when the bill came, surprisingly, nothing had been adjusted to reflect the mishap.

When we asked about a discount, the waitress smirked and appeared to shake her head "no," but then said she would get her manager. A woman then appeared and quietly asked, "How are things, folks?" We proceeded to explain that there was a mix up, and that we would expect a bit of a price adjustment reflecting the trouble we had. She just stared blankly at us and walked away! We assumed she left to go adjust our check. Our check came back the same. Stunned, those of us left, decided not to tip, partly because of our waitress's bad attitude, and partly because we did the only thing we could do to hold someone accountable.

We have never seen this kind of management...ignoring the customer's request and not providing any explanation whatsoever...were they hoping we would just dissolve into thin air? Interesting....and really unacceptable, unprofessional behavior.    [20 Oct 2007 23:27:27]

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Recommended Dishes: Cajun Chicken

     ­Anonymous   bstar23 at hotmail dot com