FUN!
The Powerhouse is a regular spot for us...we love not only the beer but also the eclectic menu. They have nightly specials and everything we've ever had is fabulous.    [26 Apr 2004 20:47:32]

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Recommended Dishes: Fish and Chips

     ­Anonymous   

AWESOME FOOD
This place is awesome. The pasta is delicious. The burgers ar perfect. If you are in the mood for a diverse menu, the Power House is the place for you.    [10 Oct 2006 21:04:56]

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Recommended Dishes: Creole Shrimp Pasta

     ­Magnum   CoolguyNick14 at aol dot com

Powerhouse Restaurant and Brewery No Longer Needs Customers.
After being long-time customers of the Powerhouse restaurant in Puyallup, that suddenly came to a halt on December 8th 2006, when my wife and I were kicked to the curb, by some of the rudest managerial behavior we have ever seen in our personal combined 30-years of restaurant business experience or in any type of business as far as that goes.

Picture our scenario:
We come into the restaurant, and as what typically happens in "normal" restaurant situations, a nice kid comes up and tells us “it will be a couple of minutes,” which was fine, they were full ... it's Friday night ... we understand. He put our name on the waiting list, and left.
Shortly after that, 4 other customers walk into the restaurant and a waitress greets them and immediately ushers them to a seat. My wife asks her, "What's going on? Why do they get seated before us?" She then begins to tell us in a "don't you stupid idiots get it?" fashion that, “... it is their policy to seat 4-tops before 2-tops if they’re available first, even if the 2-top was waiting first." So my wife asked to see the Manager (to see if that was really their asinine policy). In our case it really wouldn't have mattered about the specifics of who was a 2-top or a 4-top, we wouldn't have sat in one of their 2-top tables anyway, (they are those really tiny booths, which I hate).

Next here comes the manager, which is when the real magic happened. This so-called manager who approached us like some kind of WWF wrestler or better yet, strip-club bouncer with his arms in the air and with a very boisterous, condescending, aggressive tone asking "So, what's the problem, (as he looked at my wife) Ma'am?" we proceeded to tell him how we thought it was a little unfair to seat the other table first, since we were there first. He basically stopped us in mid-conversation and told us he was too busy to bother with this and we need to deal with it or leave. "Have a good night." and walked away as we sat there with our jaws on the floor.

What would you folks do? Even though we might have not spent as much as a 4-top, however, our money is still money and if this restaurant is anything like some of the restaurants I’ve run in the past, then they probably do have a payroll to meet, food cost to cover, utilities to pay. The last time I knew, it was the customer who met those needs.

You know what? This place does have a cool little atmosphere going on, but the food and sports pub style menu is mediocre at best. But if they think they can chase away customers like that, then that is their choice; my money comes hard-earned and there are just too may restaurants out there who will appreciate it. My wife and I don't necessarily feel we need to bring an entourage with us to get better seating privileges. Boy! What is happening with restaurants now days? Wow! Business in Down-town Puyallup must be totally wonderful, to not have to worry about something as trivial as "customer service."

Our hope is that this business and others like them do not deserve your business either; maybe with the voices of many these dipsticks will get a clue of who the customer is. Hello.... your paycheck!!!    [09 Dec 2006 10:20:10]

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     ­Nick and Helena, Puyallup WA   

Love this place
My husband is born and raised in Puyallup and knows the history of the place which lends it a wonderful charm. I however, being new to the area, just plain love this place. The food is fabulous, diverse and spicy if you like. I'm not a big beer drinker but when I drink beer I prefer to do it here. Some of the employees are a touch to the the "melancholy" - it is not a pumpin' jolly joint - but it is good food, small enough to carry on a conversation with the rest of the people at your table and quick.    [09 Jan 2007 12:09:44]

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Recommended Dishes: My husband liked the pork dish, his brother loves the NY Strip but I prefer the Creole Shrimp and Pasta. It is spicy and fabulously balanced. But you better eat it all the first night because the next day it is so hot it will make your eyes water.

     ­K&F, Puyallup